SD 59 revises communication process for parents

SD 59 has released a newly revised communication process for parents.

"When concerns arise, it is important to keep the lines of communication open. When issues occur at school, school staff will contact parents to inform and discuss the issues with them. When a parent has a concern, it is important the matter is discussed so it can be resolved in a timely fashion," says SD 59 officials.

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SD59 (Peace River South) has a process for helping parents deal with concerns effectively. Here are the steps to follow:
1. The simplest and most effective way is to contact the teacher or staff member involved and share your concern. In order to problem solve together, it's important that both parties listen to each other to understand the issue from all perspectives. Most of the time, this is the only step needed, and a respectful team approach to solving the problem is successful.
2. If the issue can't be resolved at this point, the next step is to contact the principal who will facilitate a meeting to resolve the issue.
3. If the problem cannot be resolved after this meeting, the next step is to contact a District Principal, Director, or Assistant Superintendent who will review the matter, meet with the persons involved, and attempt to resolve the concern.
4. If the issue is still unresolved, the next step is to contact the Superintendent, who will further review the concern and work with the individuals involved toward resolving the issue.
5. If there is no resolution at this point, the final step is to make an appeal to the Board of Education. This step is covered under Board Bylaw 3-08: Student Appeals, which outlines the rights of students and parents to Appeal to the Board.

"Open communication and maintaining positive relationships between families, schools, and the School District is always our goal, and is key to ensuring student success." 

editor@dcdn.ca

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