The Dawson Creek Mirror conducted some interviews at a social distance this week about how local grocers are coping and battling through COVID-19. Here is what our friends at the Dawson Creek Save-On Foods had to say.
How is the buy-in and community response been to the new delivery program at the store level?
The community buy-in has been phenomenal. There has been huge support and gratitude for doing what we do to keep our shelves full day in and day out.
What are your current physical distance measures and rules for shoppers at Save On Foods? What are you doing in-store to limit the spread of COVID-19 in your stores?
We have increased our already high standards on food safety, sanitation and cleanliness. We are encouraging our team members to wash their hands regularly and frequently disinfecting high-touch surfaces.
We changed our store hours to reduce contact, giving our team members much-needed rest and a chance to restock the shelves. We have reserved the first hour of the day from 7 a.m. until 8 a.m. for seniors and those most at risk to reduce contact.
We have temporarily suspended bottle returns and the use of reusable shopping bags in store.
We’ve closed our bulk foods areas, hot buffets, and bread-slicing stations, among other self-service offerings.
To minimize pin pad use, customers can now use contactless payment for purchases of up to $250
What measures are you taking to increase social or physical distancing in your stores?
To encourage physical distancing at our stores, our teams have been implementing many new practices including limiting the number of customers in the store during peak shopping hours to allow for 10 square feet per person and two metres between customers.
We’ve added signage and floor decals throughout the store, including at our front doors, in our pharmacies, at our checkouts, and in high-traffic areas to remind customers to keep their distance and to help facilitate the two-metre distance between customers.
We’ve removed seating in our common areas and have added reminders that play throughout the store regularly and displays on our till screens.
We’ve installed plexiglass shields to pharmacies and checkouts to further protect our customers and team members.
In addition, we are looking at supplemental activities including one-way arrows in narrow aisles where it is most beneficial for the customers and our team members
Any other information shoppers may need?
We know this situation isn’t easy for people. It can be scary and frustrating when you can’t purchase what you’ve come to buy. We get it, and we are working hard to fill our shelves back up each and every day.
Be kind. Be kind to our people, and to each other. The team members who work in our stores do not control the supply chain and they have left their families to help us feed ours. They are working tirelessly to get food, medicine, and supplies on our shelves and through our checkouts as safely and efficiently as possible. To say that we appreciate their hard work and commitment is an understatement.
Do can you any items that are specially limited, do you expect to keep ahead of the curve by ordering higher volume ?
On short supply items we have been ordering as much as supply chain can deliver. Most grocery shorts are due to heavy demand. Our supply chain is strong, it just takes time to get the product into the stores to sell.
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